Category: the Rant Board
Hey all. I wonder sometimes if it's even worth contacting freedom scientific tech support. The reason I say this is because it seems like the only answer they give me every time I am having an issue the only thing they can tell me is to upgrade my software. In my oppinion that is not good customer service nor tech support. I mean why can't they just troubleshoot with what I already have? No they want me to upgrade. I mean some of us can't afford and upgrade but that seems the only solution to any issues I bring to them. I guess that's why they have geeks are us and blind technical email groups for our issues.:)
Troy
damn dude, well i have had good tech support with them! I'm a jfw master, anything you need to know ask me!
I know what you mean. It is frustrating. Just tell them you are going to upgrade whenever you can. (and mutter "go to hell" under your breath). <grin>
Bob
I know what you mean. I wanted to order a dongle, and the tech guy (i believe his name was mike) asked me why i thought i needed one. I simply hung up, called back, got someone else and proceeded to order the dongle. lol
Lol that's funny! .. I wrote to them from their site not long ago to ask them if they plan to extend their open plan project (where they're exchanging Humanwear notetakers for Pacmates) outside U.S and canada and never heard from them.
Rachel, if you are not in the United States, there is no sense of writing to them. Once, I let it slip out that I am from Canada, the guy basically hung up on me!
In general, unless you are prepared to be impressed with how much the tech support person knows, or are ready to be huumiliated by how stupid they try to make you feel, I hate calling them at most companies. The two exceptions I've found are Humanware and Windoweyes. There's one guy at kurzweil who is helpful without being condescending.
Lou
I don't use tech support. Especially if it isn't a company dedicated to the blind. The advice I have is to join a mailing list, google, or talk to a friend about it. That's what I did to fix my internet problem.
I've never had a problem with freedom scientific technical support, and in fact they've gone out of there way to be helpful and continued to help me with an issue long after I would have said sorry we don't support it. Then again i'm much better with computers then most people so being able to talk to them on equal terms helps.
Well, I'm going for a degree in tech support, and If I get that kind of job, I'll be as kind and helpful as I can.
well of corse they are gonna tell you to upgrade! it's all a money skeem if you ask me! the dell tec support is helpful, once you get through to an actual person that is.
well forgive me, but isn't the point of getting tech support to get support? i you know as much as the tech support guys know then why would you bother phoneing.
i recently swopped from jaws to windoweyes and i don't regret it. anything after jfw7.0 is crap with the internet so quite honestly jaws is a pointless waste of money anyway. i wasn't prepared to pay for another SMA when i wasn't happy with the product. so i shopped around, found win eyes met my requirements and i have since purchased the product. i quite like it. they have their own mailing list as well and the tech support is very frequent on there. so i think alot more people will in the end swop. before then i was a die hard jfw user. lol not any more.
I have a dimmo of wen eyes, and I love it also! and thanks for the worning about the other vershions of jaws.
I have jaws. If it weren't for its little annoyances, it's so easy to use. Thanks. I might like to try window eyes and see if I like it. What are the limitations of the window eyes demo?
okay, is this turning in to the JAWS versus window-Eyes board? That's over in grafiti.